This Privacy Policy explains how pk836 collects, uses, stores, shares and protects your personal data. We are committed to handling your information transparently and responsibly. Please read this document carefully before registering an account or using any service on the Platform.
We collect only the personal data necessary to operate your account, verify your identity, process transactions and comply with our licensing obligations — no more.
Your data is protected by TLS encryption in transit and AES-256 encryption at rest. Access is restricted to authorised personnel only, and all access events are logged and audited.
We do not sell your personal data. Data is shared only with verified service providers (payment processors, KYC partners, fraud prevention) under strict data processing agreements.
You have the right to access, correct, restrict, port or request deletion of your personal data. Submit a formal data subject request to our support team at any time.
We use strictly necessary, functional and analytics cookies to operate the Platform and improve your experience. You can manage cookie preferences at any time from your browser settings.
Account data is retained for as long as your account remains active and for a defined period after closure in line with our licensing and anti-money laundering obligations.
pk836 ("we", "us", "the Platform", "pk836") is committed to protecting the privacy of every person who accesses or registers on our platform. This Privacy Policy ("Policy") describes how we collect, use, store, disclose and otherwise process personal data relating to users ("you", "User", "Player") of the pk836 website and associated mobile interface.
This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform. By creating an account on pk836 or by otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
pk836 collects Personal Data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party verification and fraud-prevention partners. The categories of data we collect are set out in the table below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Registration form; KYC document upload |
| Contact Data | Email address, phone number, residential address | Registration form; account settings |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records in PKR or cryptocurrency | Cashier; payment processor integration |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens | Automatic collection via server logs and cookies |
| Usage Data | Pages visited, games played, bets placed, session duration, click-path data | Automatic collection via analytics tools |
| Communications Data | Live chat transcripts, support email correspondence, survey responses | Customer support interactions |
| Responsible Gambling Data | Self-exclusion requests, limit settings, problem-gambling risk assessments | Account settings; platform monitoring tools |
pk836 processes your Personal Data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
We use your Identity Data and Contact Data to create and manage your player account, verify your age and identity, reset credentials and maintain accurate account records. Without this data, we cannot legally operate your account on the Platform.
Your Financial Data is used to process deposits and withdrawals, detect and prevent fraudulent transactions, and maintain accurate financial records as required by our licensing obligations. Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are mentioned for contextual familiarity only. Actual payment processing is handled by third-party processors under their own privacy frameworks, and we strongly encourage you to review their respective policies.
We are required by our licensing authority to conduct ongoing KYC and AML monitoring. This involves processing Identity Data, Financial Data and Technical Data to identify unusual transaction patterns, verify source of funds where required, and report suspicious activity to competent authorities.
We use Usage Data and Responsible Gambling Data to monitor player behaviour for signs of problem gambling, trigger intervention prompts, apply self-imposed limits and facilitate self-exclusion requests. This processing is carried out in the interest of player welfare and is required by our operating licence.
With your consent, we may use your Contact Data and Usage Data to send you promotional offers, platform news and personalised recommendations by email or on-platform notification. You can opt out of marketing communications at any time by updating your account preferences or by contacting our support team. Opting out of marketing will not affect your ability to use the Platform.
Aggregated and anonymised Usage Data and Technical Data are used to analyse Platform performance, understand user behaviour and improve the quality, security and functionality of our services. This data is processed in a form that does not identify individual users.
pk836 does not sell, rent or trade your Personal Data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent strictly necessary for the stated purpose:
pk836 operates on infrastructure that may be located outside Pakistan. By using the Platform, you acknowledge and consent to the transfer of your Personal Data to servers and processing facilities located in the operator's license jurisdiction and other countries where our service providers operate.
Where Personal Data is transferred internationally, pk836 ensures that appropriate safeguards are in place to protect your data — including contractual clauses, binding corporate rules or equivalent mechanisms recognised by the applicable data protection framework. If you wish to obtain further details about the specific safeguards applied to any international transfer, please contact us using the details in Section 15.
Cookies are small text files stored on your device when you visit a website. They allow the Platform to remember your preferences, maintain your session and analyse how you interact with our services. pk836 uses first-party cookies placed directly by us, and in limited circumstances, third-party cookies placed by our analytics and support tool providers.
You can manage or disable cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use core Platform features. Instructions for managing cookies are available in the help documentation of most modern browsers including Chrome, Firefox, Safari and Edge.
pk836 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law and licensing obligations. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Licensing and AML obligations |
| Financial & Transaction Data | Duration of account + 7 years post-closure | Financial record-keeping requirements |
| KYC Documents | Duration of account + 5 years post-closure | Licensing and AML obligations |
| Communications Data | 3 years from date of communication | Dispute resolution; quality assurance |
| Technical & Usage Data | 13 months on a rolling basis | Platform analytics and security |
| Self-Exclusion Records | Indefinite (until formal removal request post-exclusion period) | Responsible gambling obligations |
Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Depending on the data protection law applicable to your situation, you may have some or all of the following rights in relation to your Personal Data held by pk836. To exercise any of these rights, please submit a written request to our support team using the contact details in Section 15.
Request a copy of the Personal Data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held in your account.
Request deletion of your Personal Data where it is no longer necessary, subject to overriding legal retention obligations.
Request that we limit the processing of your Personal Data while a rectification or objection request is being resolved.
Receive a structured, machine-readable copy of the Personal Data you provided to us, for transfer to another controller.
Object to processing based on legitimate interests — including direct marketing and certain profiling activities.
We will respond to all valid data subject requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days with prior written notice. pk836 will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
pk836 is strictly an adults-only platform. We do not knowingly collect Personal Data from any person under the age of 18, or the higher minimum age required by the operator's license jurisdiction. As part of our registration and KYC process, we take active steps to verify that all users meet the minimum age requirement before their account is activated.
If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. All deposits made by or on behalf of a minor will be returned, and any winnings generated will be voided in accordance with our Terms & Conditions.
pk836 implements industry-standard technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. Our security framework includes the following controls:
While we take all reasonable steps to protect your data, no transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
The pk836 Platform may contain references to or integrations with third-party game providers, live streaming services and other content partners. These third parties operate their own platforms and privacy policies, and pk836 has no control over or responsibility for their data practices. We encourage you to review the privacy policy of any third-party service you interact with through the Platform.
Payment method names referenced on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are contextual references only. These providers do not endorse pk836 and their mention does not imply any data-sharing relationship unless expressly stated in the context of an active payment integration.
pk836 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or licensing requirements. When a material change is made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered Users by email or via an on-platform notification.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you should cease using the Platform and may close your account in accordance with our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to raise a privacy concern, please contact the pk836 Data Protection team using the details below. We aim to respond to all privacy enquiries within 5 business days.
Our support team is available around the clock to help with any privacy concern or data subject request. You can also read our FAQ for quick answers.
Adults 18+ Only — or the higher minimum age required by the operator's license jurisdiction. Local laws may restrict gambling. Being of legal age does not make gambling lawful in Pakistan. pk836 provides responsible gambling tools including deposit limits, loss limits, session reminders and self-exclusion. For full guidance visit our Responsible Gambling page. This is not legal advice.